Returns & Exchanges

At Carlson Pet Products, we want you and your pet to be completely satisfied with your new apparel and accessories. We offer a 30-day window for returns and exchanges on all items in their original, unworn condition with tags attached.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Once approved, download and print the prepaid shipping label provided via email and securely package your pet gear in its original packaging.

3

Drop Off Package

Affix the label to your parcel and drop it off at any authorized shipping location or schedule a carrier pickup at your convenience.

4

Receive Refund or Exchange

After our quality team inspects the returned items, we will process your refund to the original payment method or ship out your new exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing